jelievo Privacy Policy

This Privacy Policy ("Policy") describes how jelievo ("we," "us," or "the Company") collects, processes, stores, and discloses personal information in connection with your use of the jelievo online gambling platform located at jelievo.bet (the "Platform"), including all associated games, services, cashier functions, customer support channels, and promotional programmes.

jelievo operates the Platform in and for the Philippines, serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all regions of the archipelago. As such, this Policy is designed to comply with the requirements of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC") of the Philippines.

By registering on, accessing, or using the jelievo Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform.

For the purposes of the Data Privacy Act of 2012, jelievo is the personal information controller in respect of all personal data collected through the Platform. As the personal information controller, jelievo determines the purposes for which and the means by which your personal data is processed.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact the jelievo Data Protection Officer using the contact details set out in Section 14 of this Policy.

jelievo collects personal data in several categories depending on your interaction with the Platform. The following table summarises the main categories of personal data we collect and examples of specific data points within each category:

jelievo does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly required for identity verification and anti-money laundering compliance purposes. Where sensitive personal information is collected, it is handled with the additional safeguards prescribed by the DPA.

jelievo collects personal data through the following means:

4.1 Direct Collection

You provide data directly to jelievo when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account profile. This is the primary source of personal data for all jelievo accounts.

4.2 Automated Collection

When you use the jelievo Platform, we automatically collect technical data about your device, browser, connection, and interaction with the Platform through cookies, session tokens, server logs, and similar technologies. See Section 10 for full details on cookies and tracking technologies.

4.3 Third-Party Sources

jelievo may receive personal data about you from third parties in limited circumstances, including:

• Payment providers (GCash, Maya, BPI, BDO, Metrobank) — to confirm the status of deposit and withdrawal transactions
• Identity verification service providers — to assist in confirming the authenticity of KYC documents
• Fraud prevention and anti-money laundering screening services — to identify and flag accounts associated with known fraudulent or illegal activity

In all cases, jelievo only receives data from third parties where there is a lawful basis for doing so and where the third-party provider is bound by appropriate data processing obligations.

jelievo uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your jelievo account, including processing your login credentials, account settings, and responsible gaming configurations.
• Identity verification and KYC: To verify your age (21 and above), identity, and address in compliance with our legal obligations under Philippine law and PAGCOR requirements.
• Payment processing: To process deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records of all transactions on your account.
• Game provision and fairness: To deliver the games, sports betting markets, bingo, Super Keno, jackpot products, and other Platform features to you, and to maintain the integrity of those games.
• Customer support: To respond to your enquiries, complaints, and requests submitted via live chat, email, or any other support channel available on the Platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other prohibited conduct on the Platform.
• Legal and regulatory compliance: To comply with our obligations under applicable Philippine law, including the DPA, anti-money laundering legislation, PAGCOR licensing requirements, and any lawful orders of government authorities.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply or enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where you have requested them or where required by applicable rules.
• Marketing and promotions: To send you information about jelievo bonuses, promotions, VIP programme updates, and new game releases, where you have given your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time through your account settings or by contacting customer support.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the features, performance, and user experience of the jelievo Platform.

Under the Data Privacy Act of 2012, jelievo processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and jelievo — i.e., to provide you with access to the Platform, process your bets, and manage your account and transactions.
• Legal obligation: Processing is necessary for jelievo to comply with applicable Philippine law, including KYC obligations, anti-money laundering requirements, tax reporting obligations, and PAGCOR regulatory requirements.
• Consent: For certain processing activities — including marketing communications and the use of non-essential cookies — jelievo relies on your freely given, specific, informed consent. You may withdraw this consent at any time.
• Legitimate interests: jelievo processes certain data where we have a legitimate interest in doing so and that interest is not overridden by your rights and interests. Examples include fraud detection, platform security, and improvement of the Platform based on aggregated usage analytics.

jelievo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

7.1 Service Providers

jelievo engages third-party service providers who process personal data on our behalf as personal information processors. These include payment gateway operators (GCash, Maya, and partner banks), identity verification and KYC service providers, IT infrastructure and cloud hosting providers, customer support platform operators, and fraud prevention and anti-money laundering screening services. All such service providers are contractually bound to process your data only as instructed by jelievo and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

jelievo may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any other competent government authority in the Philippines where we are required to do so by law, court order, or lawful regulatory request. In such cases, jelievo will disclose only the minimum data necessary to satisfy the legal requirement.

7.3 Business Transfers

In the event that jelievo undergoes a merger, acquisition, restructuring, or sale of all or part of its business or assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. jelievo will notify affected players of any such transfer and ensure that your data continues to be processed in accordance with this Policy or a materially equivalent privacy policy.

7.4 Game and Content Providers

Certain games on the jelievo Platform are provided by third-party game studios and content providers. These providers may receive limited technical data (such as a pseudonymous player identifier and bet history) necessary to deliver and audit the game. They do not receive your full identity or contact information unless required for their own regulatory compliance obligations.

jelievo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active jelievo account relationship.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money laundering record-keeping requirements under Philippine law.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping obligations.
• Customer support communications: Retained for a minimum of three (3) years from the date of the last communication, or longer if the communication relates to an open complaint or legal matter.
• Marketing consent records: Retained for the duration of your account and for three (3) years after account closure, to demonstrate the lawfulness of marketing activities conducted during that period.
• Technical and gameplay logs: Retained for up to two (2) years from creation, unless required for longer in connection with a dispute, audit, or regulatory investigation.

After the applicable retention period has expired and there is no longer a lawful basis for retaining your data, jelievo will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

jelievo implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jelievo Platform
• Encryption of sensitive data fields (including financial data and KYC document copies) at rest in our databases
• Strict role-based access controls limiting employee access to personal data to those with a demonstrated need in the performance of their duties
• Multi-factor authentication requirements for all jelievo staff accessing systems that contain personal data
• Regular internal and third-party security audits and penetration testing of Platform infrastructure
• Incident response procedures for the prompt detection, containment, and reporting of personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jelievo will notify the National Privacy Commission and affected players in accordance with the breach notification requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

The jelievo Platform uses cookies and similar tracking technologies to operate core Platform functionality, remember your preferences, analyse usage patterns, and deliver relevant promotional content where you have consented to receive it.

10.1 Types of Cookies Used

10.2 Managing Cookies

You may manage your cookie preferences at any time through the cookie settings panel available on the jelievo Platform. You may also configure your browser to refuse or delete cookies; however, disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in to your jelievo account.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jelievo. These rights may be exercised by contacting the jelievo Data Protection Officer using the contact details in Section 14:

• Right to be informed: You have the right to be informed about the collection and use of your personal data. This Policy fulfils that obligation.
• Right of access: You may request a copy of the personal data jelievo holds about you and information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data held by jelievo be corrected or completed without undue delay.
• Right to erasure: You may request that jelievo delete your personal data where there is no longer a lawful basis for retaining it, subject to our legal retention obligations under Philippine law.
• Right to object: You may object to the processing of your personal data where jelievo relies on legitimate interests as the legal basis, and where your personal circumstances justify an objection. You have an absolute right to object to processing for direct marketing purposes.
• Right to restriction: In certain circumstances you may request that jelievo restrict the processing of your data — for example, while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that jelievo provide your personal data to you in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

jelievo will respond to all valid data rights requests within thirty (30) days of receipt, in accordance with the timelines prescribed by the DPA. We may request proof of identity before processing a data rights request to ensure that data is not disclosed to an unauthorised person.

The jelievo Platform is strictly restricted to individuals aged twenty-one (21) years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. jelievo does not knowingly collect or process personal data of individuals under the age of 21.

All registration attempts are subject to age verification as part of the KYC process. If jelievo discovers that an account has been registered by a person under 21, that account will be immediately suspended, all personal data associated with the account will be deleted or anonymised as quickly as possible (subject to any mandatory legal retention obligations), and the matter will be handled in accordance with our safeguarding procedures.

If you are a parent or guardian and believe that your child under the age of 21 has registered or attempted to register on the jelievo Platform, please contact us immediately at the details provided in Section 14.

jelievo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the features of the Platform. When material changes are made to this Policy, we will notify registered players by email to the address on file and by posting a prominent notice on the Platform prior to the changes taking effect. The effective date displayed at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the jelievo Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically to stay informed about how jelievo protects your data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way jelievo handles your personal data, please contact our Data Protection Officer using the details below:

Data Protection Officer — jelievo
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week

When submitting a data rights request, please include your full name, registered jelievo username, and a clear description of your request. We may ask for proof of identity before processing your request.

If you are not satisfied with jelievo's response to your complaint or data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission (NPC)
Website: privacy.gov.ph
The NPC is the Philippine government body responsible for administering and enforcing the Data Privacy Act of 2012.